Return, Refund & Exchange Policy
Akij Plus
A Sister Concern of Akij Dynamics
At Akij Plus, a sister concern of Akij Dynamics, customer satisfaction is very important to us. If you face any issue with your purchase, please review our Return, Refund & Exchange Policy below to understand the applicable conditions and procedures.
â Discount & Campaign Sales
No Return | No Exchange | No Refund
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Any product purchased during discount sales, clearance sales, or campaign offers is strictly non-returnable and non-exchangeable
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Once a discounted item is purchased, it cannot be exchanged, returned, or refunded under any circumstances
đ Exchange Policy (Within Bangladesh)
We understand that sometimes a product may not meet your expectations. Therefore, Akij Plus offers a limited exchange facility under the following conditions:
â Eligibility for Exchange
Exchange requests must be made within 7-10 days of receiving the product.
The product must be:
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Unused, unworn, and unwashed
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In original condition
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With all original tags and packaging intact
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Accompanied by the original invoice
Please return the product in its original, undamaged manufacturer's packaging or box. If delivered in Akij Plus packaging, kindly use the same box. Do not tape or place stickers directly on the original packaging.
If your returned item does not meet these requirements, your request may be rejected.
đ Exchange Conditions
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Exchange is allowed only for size or product issues
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The exchanged product must be of equal or higher value
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If the new product price is higher, the price difference must be paid
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Exchange is subject to product availability
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Partial exchange is not allowed
âŠī¸ Return Policy (Eligible Cases Only)
Returns are accepted only in the following situations:
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Product received is damaged
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Product received is defective
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Wrong product, size, or color delivered
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Product lost or damaged during shipment
đ Return Requirements
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Customers must inform our team within 7 days of delivery
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A clear unboxing video is mandatory as proof
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Products must be returned with:
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Original tags
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Original packaging
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Original invoice
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đŗ Refund Policy
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Cash refunds are not available
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For approved returns, customers will receive:
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Store credit or replacement product (based on availability)
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Shipping and delivery charges are non-refundable
- Once a refund claim is reviewed and approved, the refund will be processed within 7–10 business days.
The refunded amount will be returned through the original payment method used during checkout.
Processing time may vary depending on the bank or payment gateway.
đĢ Non-Returnable & Non-Exchangeable Items
The following items are strictly non-returnable and non-exchangeable:
â Discounted or campaign products
â Accessories items, including:
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Boxer Briefs
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Pajamas
⥠Accessories items must be paid in advance
â Products without original tags or packaging
â Used, washed, or damaged products (after delivery)
đĻ Product Checking at Delivery
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Customers are allowed to check products at the time of delivery
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Any issue must be reported immediately
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Complaints raised after acceptance may not be eligible for return or exchange
â ī¸ Important Reminders
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If your return request is rejected, the item will be sent back within 4–8 days after quality inspection
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After two failed delivery attempts, the item will be marked as scrap and no refund will be provided
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Partial return or partial exchange is not allowed
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Products without tags, invoice, or original packaging will be rejected
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Akij Plus reserves the right to approve or reject any request based on policy conditions
đ Policy Updates
Akij Plus reserves the right to modify or update this policy at any time without prior notice. Any changes will be effective immediately once published on the website.
đ Thank You
Thank you for shopping with Akij Plus, a sister concern of Akij Dynamics. We appreciate your understanding and cooperation in following these guidelines to ensure a smooth and fair process.
